Legal information
Name of the operating company: SNC Hotel Residence LES MEDES
Email: hotel@lesmedes.fr
Phone: +33 (0)4 94 124 124
Share capital: 8.000 €
Individual VAT identification number : FR613 776 782
Siret number : RC Toulon - Si
Photo credit: Eliophot - The Medes - iStock
Responsibility
By accessing this site, you are informed that the use of Internet requires the respect of a set of legislations relating in particular to the royalties and to the Data-processing law and Freedoms. Hotel les Mèdes and ELIOPHOT cannot be held responsible for any errors or omissions. The editor also reserves the right to modify and update the data on the site at any time.
Copyright
In application of the French Code of Intellectual Property, the reproduction for a use other than private, the sale, the distribution, the publication, the adaptation or the communication, partial or integral, of the data (presentation, layout of the site, photos, texts and illustrations protected by the royalty) are strictly subjected to the written and preliminary authorization of the holders of the rights, above mentioned
Data processing and liberties
Any user having deposited directly or indirectly nominative information has a right of access and rectification in accordance with the law n° 7817 of the 6/01/78 (Computing and Liberties) with the administrator of the site.
Protection of personal data
Identity of the data controller
The Site is published by the company whose contact details are given above.
Access to the website and the use of its contents are subject to the terms of use described below.
Nature of the personal data
The term "personal data" refers to any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as an individual, for example when you visit a website, request information, book a room or provide other services.
The personal data collected
You may be asked to provide your personal data when you browse the website of the operating company.
The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk "*". Information marked with an asterisk is compulsory, as it is essential for processing your various requests. The other information is intended to help us get to know you better and improve the services we offer you. It is therefore optional.
The operating company collects and processes your name, first name, email address, billing address, telephone number, IP address, connection data and navigation data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), your online reviews.
When is your personal data collected?
- You browse the website (IP address and Cookies) and consult products or services;
- You provide the operating company with your observations/comments in certain sections, via questionnaires or contact forms, or on the operating company's official social networking page;
- You send the operating company an e-mail message ;
- Subscribe to the newsletter mailing list;
- You share a page or an offer by sending an email or via a social network;
- You answer a satisfaction questionnaire;
- You make a request for a quote.
Data storage
The information collected is stored in our various reservation systems on secure and SSL certified databases.
This database includes guests' names, addresses, telephone numbers, job titles, company names and credit card details. We may also record other information such as your room, meal, beverage and other service preferences, as well as the history of your stay with us.
Purpose of data collection by the operating company
Through the website, the operating company collects data about you that are strictly necessary for the following purposes:
- To manage your requests for information and reservations, as well as any loyalty programs;
- To improve and personalize the services of the operating company in order to facilitate your navigation on the website;
- To manage and monitor all customer relations;
- Manage subscriptions to news and promotional offers from the operating company (newsletter);
- To manage all your access requests in accordance with current legislation;
- Managing unpaid bills and litigation ;
- Handle application requests in connection with job offers from the operating company that have come to your attention, or any unsolicited application requests;
- Measuring quality and satisfaction.
If you do not provide the required information, your request cannot be processed.
Commitments of the operating company regarding the protection of personal data
Transparency and purpose :
No personal data is or will be collected without your knowledge. The optional or obligatory nature of the information to be communicated to the operating company in the context of the collection carried out on the website will be indicated to you beforehand, via the presence of the asterisk symbol "*". The operating company collects and processes your personal data solely for the purposes described in this Legal Notice.
Proportionality and relevance :
The operating company only collects and processes the personal data necessary for the proper processing of your request or for the personalization of the services offered to you.
Data storage time :
The operating company will keep your personal data only for as long as is necessary for processing in accordance with the applicable law.
Security and privacy :
The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorized third parties.
We may disclose your personal information to local authorities if required by law or in the course of an investigation and in accordance with local regulations.
Like most websites, certain information is automatically logged. This information includes protocol addresses (IP address), type of browser used, internet service provider, referring and ending pages, operating system, date, time and clickstream data.
Cookies do not record information provided by users during an online reservation or customer account registration. Cookies identify your browser rather than you and cannot by themselves reveal your identity.
Respecting your rights :
You are informed of your rights of interrogation, access, rectification and opposition for legitimate reasons as well as your right of opposition to commercial prospecting in accordance with the provisions of the law n°78-17 of January 6, 1978.
Rights of access, rectification and opposition :
In accordance with the law n° 78-17 of January 6, 1978, relating to Data processing, the Files and Freedoms, you profit, on simple written request, of a right of access and of correction on information concerning you.
You may also, for legitimate reasons, object to the processing of your data.
To exercise any of these rights and obtain information about you, simply contact the operating company, whose contact details can be found at the beginning of this Legal Notice.
Cookies
When consulting the website, certain information relating to your terminal's navigation may be recorded in files called "Cookies" installed on your terminal, subject to the choices you have expressed concerning Cookies, which you may modify at any time.
A cookie is a small text file saved in a dedicated space on the hard disk of your terminal, when you consult an online service thanks to your browser. It allows its issuer to identify the terminal in which it is stored, during the period of validity or storage of the cookie.
The cookies issued by the operating company are used for the purposes described below, for the duration of the validity of the cookie concerned, subject to your choices resulting from the parameters of your browser software used during your visit to the website and whose settings you can change at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer via the website pages
Only the sender of a cookie can read or modify the information contained in it.
Different types of cookies are used on the website, they have different purposes. Some are necessary for your use of the website.
Analytical cookies
These are cookies that enable the operating company :
- to generate statistics on the various components of the website (sections and content visited, routes taken) in order to improve the browsing experience offered;
- to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, the number of times they are displayed, the number of clicks and navigation information.
Example of analytical cookies
- Analytics: storage of browsing data
- utm Analytics: recording of navigation data
- Campaign: recording of browsing data for advertising campaigns
Social network cookies and plug-ins (social buttons)
The operating company may include on the website tools for sharing content with other people or for making known to these other people your consultation or your opinion concerning a content of our site. This is notably the case of "Share" and "Like" buttons from social networks such as Facebook, Twitter, etc.
The operating company has no control over the process used by social networks in collecting information.
- Facebook Connect: log in using your Facebook account
- Facebook Social Graph: share your page on Facebook
- Pinterest: share page on Pinterest
- Linkedin: share the page on Linkedin
- Instagram: share the page on Instagram
Cookies and machine identifiers for transaction security purposes
We inform you that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your terminal, in particular the information (technical security attributes) necessary for the recognition of equipment (computer, tablet or cell phone) in order to identify your equipment for the purposes of securing transactions in your interest.
Advertising cookies
The advertising content (graphics, animations, videos, etc.) displayed in the advertising spaces of the operating company are likely to contain cookies issued by third parties which may allow, during the period of validity of the cookies, to count the clicks, but also to offer you the most suitable advertisements according to your browsing behavior, centers of interest and preferences.
Rejecting advertising cookies does not affect the use of the site and will not stop advertising on the site or on the Internet. It will only result in the display of advertising that does not take into account your interests or preferences.
These cookies depend mainly on advertising agencies. We cannot list them exhaustively:
- AdWords: purchase of sponsored keywords displayed on Google
- Facebook Custom Audience
- targeted advertising: recording of the browsing path
Advertising targeting
The site may contain cookies issued by third parties (advertising agencies and tools) which, during the period of validity of the cookie, enable the latter to collect browsing data relating to devices connecting to our sites, and also to offer you advertising content likely to correspond to your previous browsing on the site.
Under no circumstances does this collection of data allow these service providers to identify you personally. Your name, first name, user name, postal address, e-mail address and password are never communicated to third parties without your prior and explicit consent.
Your choices regarding cookies
Several possibilities are offered to you to manage the cookies. Any settings you make may affect your Internet browsing and your access to certain services that require the use of cookies.
The choices offered to you by your browser
You can customize your web browser (Google Chrome, Internet Explorer, Mozilla Firefox etc...) so that cookies are stored on your terminal or refused.
Refusal of cookies
If you refuse the recording of cookies, certain functionalities, such as identification / connection to your personal space, the personalization of your navigation (choice of the preferred language for example) will no longer be available.
The operating company declines all responsibility for the consequences linked to the degraded functioning of its services and functionalities due to the refusal of the cookie.
How do you exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser which will allow you to know how to modify your wishes concerning cookies.
For Internet Explorer™:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click on the Tools button, then on Internet Options. On the General tab, under Browsing History, click on Settings. Click on the View files button. Click on the Name column heading to sort all files alphabetically, then scroll down the list until you see files beginning with the prefix "Cookie" (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete it/them. Close the file list window, then double-click OK to return to Internet Explorer.
For Safari™:
https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, choose Edit > Preferences. Click on Security. Click on Show Cookies. Select the cookies that contain the name of the operating company and click on Delete or Delete All. After deleting the cookies, click Done.
For Chrome™:
https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. In the browser toolbar, click on More. Position your cursor on More Tools, then click on Clear Browsing Data. In the "Clear browsing data" window, check the boxes for Cookies and data from other sites or plug-ins, and Images and cached files. Use the menu at the top to select the amount of data you wish to delete. Select From top to delete all. Click on Clear browsing data.
For Firefox™:
https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Or
Go to the browser's "Tools" tab, then select the "Options" menu. In the window that appears, select "Privacy" and click on "Delete specific cookies". Locate the files containing the name of the operating company. Select and delete them.
For more information on cookies
The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Referral to the Consumer Ombudsman
In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer is entitled to refer to the Tourism and Travel Mediator, whose contact details are currently as follows
Tourism Travel Mediator,
MTV Mediation Tourism Travel
BP 80 303
75823 Paris Cedex 17
